Company:            
SMART Super Retail Limited 
(Wadhawan Food Retail (P) Ltd)    

Solution
Flexiware (Warehouse Management)
FlexiHO (Head office Operations)
FlexiPOS (Store Back Office Management)
FlexiSales (POS Billing)

Business Challenge
MART Super Retail Limited (SSRL) is a multiple retail store network operating in the State of Karnataka, India. It is in the business of FMCG products retailing, having one central warehouse and 35 stores spread across the state. In 2005 Dec, SSRL reviewed its legacy POS software and identified that its current application can no longer meet their ambitious business expansion requirements and targets of year-on-year growth.

eRetail Cybertech offered an integrated solution to capture data from its various business center into a single database.

Solution Highlights

FlexiWare:
FlexiWare is powerful, easy to use and user friendly warehouse management software that enables easy flow of information between the vendors, warehouse and the multiple stores location. Seamless integration between the warehouse and the stores enables in huge savings. Using its unique promo engine the various schemes/promotions can be defined across all stores or for specific stores. FlexiWare can be configured to work for various segments like Super Market, Apparel, Book store and other retail segments.

FlexiHO:
FlexiHO, the head office management software has the capability of integrating with all the Warehouses. Using FlexiHO, now you create the master information and export it to the concern warehouses. The transactions like Purchase Orders (PO) are created at HO and GRN for the same is done at respective warehouse. GRN, Sales data will flow back to HO for MIS purpose.

FlexiPOS
FlexiPOS is easy to use Store Management software with all the functionality required to run a fast and efficient POS counter. The Master/Slave mode ensures that billing happens at all times irrespective of the network connectivity. FlexiPOS can work on any OPOS enable POS machine and devices. Master / Slave technology is used in the FlexiPOS application ensure your billing and store operations function seamlessly in spite of any unforeseen conditions like server downtime or power outrage.

FlexiSales
Flexisales takes care of complete billing operations. Unlike other application, what makes it truly remarkable is that the database resides in each POS terminal/ off-the-shelf PC. This means that if the network goes down or the Server is down, still it can continue to scan every item in the store, and log every piece of data on its own hard drive until it can communicate again with the Server (after which, recovery is entirely automatic).

Benefits
Following are list of few business benefits from the rollout of eRetail Software realized by SSRL:

• Lower total cost of ownership.
• It supported the key operational elements that were essential to effectively manage business, from a central point (Head Office) to dispersed store locations.
• Robust and stable platform – offered a future-proof foundation for future development.
• User-friendly POS – minimized staff training requirements and significant reduction in the number of support calls were recorded.
• Flexible architecture – met the bespoke requirements and offered in-built flexibility to optimise revenue opportunities through in-store promotions.
• Speedier transaction processing –increased the time available for store staff to interact with customers.
• Real time reporting.
• Store support – provided at national level ensured a rapid response to issues encountered with the system
• Overall the software implementation significantly reduced costs and improved efficiency – both at Head office, field management and the store layer.