eRetail Cybertech offers comprehensive support services to all its customers in order to ensure a smooth and reliable functioning of software products
We have a dedicated support center for easy customer accessibility and On-demand support.
- Customers can register their calls.
- Our dedicated customer support staff tries to resolve the problem either by phone or remote access.
- If the call is not resolved remotely, the support staff visits the store/warehouse location and resolves the problem.
- Calls are kept pending in case of any bugs reported which are escalated to the development team, and the same is resolved once a patch is released by the development team.
- Any call registered at the center between 7:30 AM and 7:30 PM will be attended immediately by phone/ remote services. The calls will be resolved as follows :
- Show Stoppers within 3 working hours
- High Priority within 6 working hours
- Low Priority within 24 working hours
: eRetail Cybertech offers consulting services for creation of masters, categorization of groups, rack mapping, process documentation and training users in process.
: Hiring, training and retaining resource is one of the biggest challenges in the retail sector. eRetail Cybertech offers trained resources to manage and maintain your software application and help you generate regular MIS.